Deal Man Store - Frequently Asked Questions (FAQ)
How can I contact Deal Man Store?
You can email us at davidmooiofficial@gmail.com where our customer service team will be happy to help you with whatever you need!
Do you ship worldwide?
Yes
Where do you ship from?
We ship from our partner warehouses in Hong Kong
Can I change or cancel my order?
As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.
What payment methods do you accept?
We accept all major credit/debit cards and popular South African payment options via our secure checkout gateway.
When will my order be processed?
All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that our suppliers do not ship on weekends.
How long will it take to receive my order?
Due to international shipping and custom clearances, orders generally take between 14 to 24 days to arrive at your doorstep in South Africa.
What if I don't receive my order?
If you don't receive your order within 40 days after shipping, you are eligible for a full refund.
Will I be charged with customs and taxes?
The prices displayed on our site are in South African Rand (ZAR) and include basic costs. However, you may occasionally be liable to pay for local import duties or customs clearance fees determined by the South African customs office when the package enters the country. Payment of these charges is your responsibility.
How do I return an item?
Please contact us at davidmooiofficial@gmail.com and we will guide you through the return process.
What if the item(s) I received are defective/incorrect/damaged?
Please contact us immediately if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s), and all related packaging. We will do our very best to resolve your case and send a replacement or refund as soon as possible.
When will I receive my refund?
All refunds will be credited to your original form of payment. Refunds will show up in your bank account within 7-10 business days of receipt of the returned item or cancellation request. If you haven't received your credit yet, please contact your bank or credit card company, as it can take some processing time before the refund officially posts.